What Is Multichannel Communication?

Multichannel communication refers to using a combination of digital and voice-based platforms to engage customers — including phone, email, SMS, WhatsApp, chat, and social media. This approach creates a seamless customer experience across every touchpoint.

Our Multichannel Services Include:

• WhatsApp Business Messaging: Share updates, answer queries, and send personalized offers — all through verified business messaging.
• Email Campaigns & Support: From marketing newsletters to customer support tickets — we manage and automate your email workflows.
• SMS Alerts & Notifications: Instant delivery of OTPs, transaction alerts, reminders, and more through SMS integration.
• Web Chat Support: Live chat integration for your website — enabling instant, humanized support.
• Omnichannel Ticketing System: All customer queries from all channels managed in one place — improving resolution times and efficiency.

Why Choose Makshi Infotech for Multichannel Support?

• Centralized Communication: Monitor and respond across channels from a unified dashboard.
• Automation & Chatbots: Reduce manual load with smart replies, flows, and auto-responses.
• Scalable Architecture: Whether you're a startup or enterprise, our platform scales with your needs.
• Real-Time Analytics: Track engagement, resolution time, and channel performance instantly.
• Compliance-Ready Messaging: Stay compliant with all TRAI, GDPR, and platform regulations.

Industries We Serve

• Healthcare & Pharma
• E-commerce & Retail
• EdTech
• Finance & NBFCs
• Travel & Hospitality
• Logistics & Delivery

Let’s Connect the Dots 🧩

At Makshi Infotech, we don’t just send messages — we create conversations that convert. If you're ready to engage smarter, faster, and better across channels, our multichannel communication services are the answer.

Let’s build a connected customer experience — talk to our multichannel experts today.