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IVR Facility Services

IVR Facility Services

Looking to Automate Your Call Management?

At Makshi Infotech, we offer IVR (Interactive Voice Response) solutions that streamline your customer communication — efficiently, affordably, and 24/7.

Whether it’s tracking orders, routing calls, or managing support inquiries — our customizable IVR systems help deliver faster, smarter customer experiences.

What Is IVR and Why Does Your Business Need It?

IVR (Interactive Voice Response) is an automated telephony system that interacts with callers, collects inputs, and routes calls — all without a live agent. It’s perfect for businesses that want to reduce manual load while improving availability and efficiency.

Our IVR Services Include:

  • Multi-level IVR Setup: Flexible menus for better call navigation.
  • Customized Voice Prompts: Professionally recorded greetings matching your brand.
  • Call Routing & Transfer: Route to agents or departments based on caller input.
  • Real-time Reporting: Monitor calls, durations, and performance.
  • 24x7 Support Integration: Provide access even after business hours.

Who Is It For?

  • E-commerce order tracking & inquiries
  • Insurance and BFSI claim updates
  • Real estate inquiry automation
  • Healthcare appointment scheduling
  • Service-based support systems

Why Choose Makshi Infotech for IVR?

  • 💡 Cost-Effective: Reduce manual workload and agent dependency
  • 🚀 Improved Customer Experience: Faster resolutions, no long hold times
  • 📈 Scalable: Grow as your business scales
  • 🔐 Secure: Data-safe and fully compliant
  • ⚙️ Customizable: One-level or multi-level workflows

Take Control of Your Inbound Calls

Let your business sound professional — even before a human picks up the phone. With Makshi Infotech’s IVR Facility Services, reduce load, improve satisfaction, and stay available 24/7.

Ready to get started?
Contact us today to build a custom IVR flow for your business.

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