As customer expectations evolve in a fast-paced digital world, businesses are rethinking how they offer support. The big question remains: Voice support or chat support – what’s better in 2025? The answer? It’s not one-size-fits-all. It’s about context, customer behaviour, and the right balance. Voice Support: Personal, Fast, Human Voice support isn’t going anywhere....
In today’s fast-paced healthcare environment, patient expectations are higher than ever – they want answers quickly, services on time, and a seamless experience from the first call to the final consultation. But with rising workloads, limited staff, and growing administrative complexity, healthcare providers are increasingly turning to a solution outside their core operations: Business Process...
In a world where customers expect instant answers and personalised engagement, how your business communicates can make or break trust. Whether it’s answering a query or following up on a lead – timing, tone, and consistency matter. That’s where BPO call support services like Makshi Infotech step in. But let’s start with this: What happens...