In 2025, customer expectations are sky-high, talent costs are rising, and businesses are under pressure to do more with less. If you’re planning to build an in-house call support team – pause for a second. Here’s why smart companies are rethinking the traditional model and leaning into outsourced support solutions that offer flexibility, quality, and...
Non-profits today are facing a double-edged sword: rising operational costs and donor fatigue. While the mission remains noble, the methods need a serious upgrade – and that’s where Business Process Outsourcing (BPO) steps in. Fundraising in 2025 isn’t just about calling donors or sending emails -it’s about delivering seamless, personalized, and consistent engagement across channels....