In 2025, customer expectations are sky-high, talent costs are rising, and businesses are under pressure to do more with less. If you’re planning to build an in-house call support team – pause for a second. Here’s why smart companies are rethinking the traditional model and leaning into outsourced support solutions that offer flexibility, quality, and...
In today’s hyper-competitive business landscape, startups are expected to deliver seamless service, personalized experiences, and consistent support-just like industry giants. But how can emerging companies match the scale and efficiency of established brands without the same resources? The answer is strategic outsourcing. Outsourcing, especially through a trusted BPO partner like Makshi Infotech, is more than...
India’s economic story is no longer written only in Mumbai, Bengaluru, or Delhi. Tier‑2 and Tier‑3 cities-think Surat, Indore, Coimbatore, and Guwahati-are now vibrant hubs of talent, customers, and growth. But entering these markets isn’t plug‑and‑play. From language nuances to distribution gaps, expansion brings new hurdles. That’s where a Business Process Outsourcing (BPO) partner becomes...