Beyond Metrics: How Leadership Can Build Meaningful Client Relationships in B2B Support Services In the B2B support services industry, metrics matter—response times, SLAs, CSAT, and more. But beyond the dashboards and reports lies something far more powerful: meaningful client relationships. Today, as businesses increasingly outsource support services, they’re not just looking for cost savings. They’re...
In today’s fast-paced business environment, Continuous Process Improvement (CPI) is no longer optional—it’s essential for long-term success. Forward-thinking business leaders are now embedding process excellence into the very DNA of their organizations. But what does it really take to build a culture of continuous improvement? What is Continuous Process Improvement (CPI)? Continuous Process Improvement refers...
Confidence Over Perfection: The New Mantra for Women in Business In the fast-moving world of business, the quest for perfection often holds many women back. We wait until we feel 100% ready, fully qualified, or certain we’ll succeed before we speak up, apply for a promotion, or launch that business idea. But here’s the truth:...
Balancing Short-Term Wins with Long-Term Strategy In today’s competitive business environment, leaders are constantly navigating a difficult duality—delivering short-term results while staying focused on long-term strategic goals. The pressure for immediate ROI, quarterly performance, and fast execution is real. But without a long-term vision, even the best short-term wins can become unsustainable. So, how do...
Culture vs. Strategy – Which Wins in the Long Run? + By Ruchita Shah, Managing Director at Makshi Infotech Pvt. Ltd. The famous quote by management guru Peter Drucker still echoes in boardrooms: “Culture eats strategy for breakfast.” But is that still true in 2025, when markets shift overnight and strategy must adapt faster than...