Doing More for Good: How BPOs Empower NGOs and Social Enterprises NGOs and social enterprises exist to solve real human problems—poverty, education gaps, healthcare inequality, climate issues, and more. Yet, despite their purpose and passion, most NGOs struggle with the same harsh reality: limited funds, lean teams, and overwhelming administrative work. From donor communication and...
Quality, Compliance & Trust: Why Process Integrity is the Backbone of Modern BPOs In the rapidly evolving world of outsourcing, trust is everything. Businesses across industries from BFSI and healthcare to real estate and telecom rely on BPO partners to manage customer interactions, handle sensitive data, and ensure uninterrupted operations. But in a landscape shaped...
Why Data Security Should Be Your Top Priority When Choosing a BPO Partner In today’s business landscape, data is more valuable than gold and when you outsource operations to a BPO (Business Process Outsourcing) company, you’re trusting them with your most critical asset. Choosing the wrong partner can expose your organization to cyber threats, compliance...
What to Look for in a BPO Contract Before Signing? As a BPO services provider working with enterprises, startups, and HNIs, I often see businesses drawn to outsourcing for efficiency and cost savings. But the real strategic advantage lies in how the contract is structured. A strong BPO agreement safeguards your interests, drives performance, and...
In today’s hyper-competitive business landscape, startups are expected to deliver seamless service, personalized experiences, and consistent support-just like industry giants. But how can emerging companies match the scale and efficiency of established brands without the same resources? The answer is strategic outsourcing. Outsourcing, especially through a trusted BPO partner like Makshi Infotech, is more than...
Outsourcing your business processes is a major decision. The right BPO partner can help you scale faster, reduce costs, and improve service quality. But the wrong one? That can cost you time, money, and reputation. Here’s how to choose a BPO partner that aligns with your goals and values. 1. Define Your Goals First Before...
Outsourcing customer support can be a smart move—saving costs, increasing efficiency, and offering 24/7 availability. But if done poorly, it can lead to frustrated customers and a damaged brand image. Here are the top 5 mistakes businesses often make while outsourcing support, and how you can avoid them: ❌ 1. Choosing the Cheapest Vendor The...
Quality Monitoring: Keys to Consistent Service Excellence In today’s fast-paced business environment, maintaining consistent service excellence is not a luxury — it’s a necessity. For companies relying on customer support, sales, or back-office operations, Quality Monitoring (QM) plays a critical role in delivering reliable and high-performing services. But quality isn’t just about ticking checkboxes. It’s...
Beyond Metrics: How Leadership Can Build Meaningful Client Relationships in B2B Support Services In the B2B support services industry, metrics matter—response times, SLAs, CSAT, and more. But beyond the dashboards and reports lies something far more powerful: meaningful client relationships. Today, as businesses increasingly outsource support services, they’re not just looking for cost savings. They’re...
In today’s fast-paced business environment, Continuous Process Improvement (CPI) is no longer optional—it’s essential for long-term success. Forward-thinking business leaders are now embedding process excellence into the very DNA of their organizations. But what does it really take to build a culture of continuous improvement? What is Continuous Process Improvement (CPI)? Continuous Process Improvement refers...