In 2016, the Indian real estate sector underwent a transformative change with the introduction of RERA – Real Estate (Regulation and Development) Act. Since then, it has become a powerful shield for homebuyers and a framework of accountability for developers. Here’s everything you need to know What is RERA? RERA (Real Estate Regulatory Authority) is...
In the fast-paced world of e-commerce, a smooth post-purchase experience is just as important as the initial sale. For growing brands, customer satisfaction hinges on timely order tracking, hassle-free returns, and clear communication. But managing these at scale? That’s where BPO (Business Process Outsourcing) steps in. 🚚 The Post-Purchase Challenge Online shoppers expect real-time updates,...
Non-profits today are facing a double-edged sword: rising operational costs and donor fatigue. While the mission remains noble, the methods need a serious upgrade – and that’s where Business Process Outsourcing (BPO) steps in. Fundraising in 2025 isn’t just about calling donors or sending emails -it’s about delivering seamless, personalized, and consistent engagement across channels....
Signs You’re Wasting Time and Money Without an Outsourced Sales Strategy In today’s hyper-competitive business world, every second counts – and every missed lead is a missed opportunity. Yet, many businesses continue to manage sales in-house without realizing just how much time, money, and efficiency they’re burning in the process. Let’s break it down. Common...
Outsourcing your business processes is a major decision. The right BPO partner can help you scale faster, reduce costs, and improve service quality. But the wrong one? That can cost you time, money, and reputation. Here’s how to choose a BPO partner that aligns with your goals and values. 1. Define Your Goals First Before...
In today’s fast-moving digital economy, startups and SMEs are under pressure to scale quickly, drive revenue, and stay lean. In 2025, many are discovering that outsourcing sales teams is not just a cost-cutting strategy — it’s a smart business move. 1. Instant Access to Skilled Sales Talent Hiring, training, and managing a sales team takes...
As customer expectations evolve in a fast-paced digital world, businesses are rethinking how they offer support. The big question remains: Voice support or chat support – what’s better in 2025? The answer? It’s not one-size-fits-all. It’s about context, customer behaviour, and the right balance. Voice Support: Personal, Fast, Human Voice support isn’t going anywhere....
In today’s fast-paced healthcare environment, patient expectations are higher than ever – they want answers quickly, services on time, and a seamless experience from the first call to the final consultation. But with rising workloads, limited staff, and growing administrative complexity, healthcare providers are increasingly turning to a solution outside their core operations: Business Process...
In today’s hyper-competitive financial landscape, Insurance companies and NBFCs (Non-Banking Financial Companies) are under constant pressure to improve customer engagement, drive renewals, and increase operational efficiency – all while staying compliant and cost-effective. This is where BPOs like Makshi Infotech step in – offering smart, scalable, and fully compliant solutions that empower the sector to...
In a world where customers expect instant answers and personalised engagement, how your business communicates can make or break trust. Whether it’s answering a query or following up on a lead – timing, tone, and consistency matter. That’s where BPO call support services like Makshi Infotech step in. But let’s start with this: What happens...