When businesses look for ways to optimize operations, one area consistently stands out: customer communication. Handling large volumes of inquiries, complaints, order confirmations, and service requests requires time, manpower, and the right technology. This is exactly where inbound call centers step in – offering a cost-efficient way for companies to deliver high-quality customer support without...
In today’s hyper-competitive financial landscape, Insurance companies and NBFCs (Non-Banking Financial Companies) are under constant pressure to improve customer engagement, drive renewals, and increase operational efficiency – all while staying compliant and cost-effective. This is where BPOs like Makshi Infotech step in – offering smart, scalable, and fully compliant solutions that empower the sector to...