In 2025, customer expectations are sky-high, talent costs are rising, and businesses are under pressure to do more with less. If you’re planning to build an in-house call support team – pause for a second. Here’s why smart companies are rethinking the traditional model and leaning into outsourced support solutions that offer flexibility, quality, and...
Non-profits today are facing a double-edged sword: rising operational costs and donor fatigue. While the mission remains noble, the methods need a serious upgrade – and that’s where Business Process Outsourcing (BPO) steps in. Fundraising in 2025 isn’t just about calling donors or sending emails -it’s about delivering seamless, personalized, and consistent engagement across channels....
India’s economic story is no longer written only in Mumbai, Bengaluru, or Delhi. Tier‑2 and Tier‑3 cities-think Surat, Indore, Coimbatore, and Guwahati-are now vibrant hubs of talent, customers, and growth. But entering these markets isn’t plug‑and‑play. From language nuances to distribution gaps, expansion brings new hurdles. That’s where a Business Process Outsourcing (BPO) partner becomes...
As customer expectations evolve in a fast-paced digital world, businesses are rethinking how they offer support. The big question remains: Voice support or chat support – what’s better in 2025? The answer? It’s not one-size-fits-all. It’s about context, customer behaviour, and the right balance. Voice Support: Personal, Fast, Human Voice support isn’t going anywhere....