Why NBFCs Are Outsourcing Customer Support to Scale Without Risk As India’s NBFC sector grows rapidly, customer expectations are rising just as fast. Borrowers today expect instant responses, clear communication, and round-the-clock availability, whether they’re applying for a loan, checking EMIs, or raising a service request. For many NBFCs, this creates a serious challenge:How do...
For more than two decades, global companies from Silicon Valley startups to Fortune 500 giants have turned to India as their preferred outsourcing partner. While the narrative often begins with “cost savings,” the real reasons go much deeper. Today, India stands not just as a BPO hub, but as a strategic powerhouse offering talent, expertise,...