You outsourced customer service to save money and increase efficiency. But instead of praise, you’re seeing a slow trickle of negative reviews. Sales teams are complaining about leads feeling “unheard.” Something is off, but the reports from your BPO partner still look green. This isn’t just a minor hiccup; it’s a silent profit killer. Poor...
In today’s competitive market, customer experience (CX) is critical for startup success. For Indian startups aiming to grow rapidly, omnichannel BPO strategies offer a cost-effective way to deliver consistent, multi-platform support—without building large internal teams. What Is Omnichannel BPO? Omnichannel BPO means outsourcing customer support across platforms like phone, email, WhatsApp, and social media, with...
Outsourcing customer support can be a smart move—saving costs, increasing efficiency, and offering 24/7 availability. But if done poorly, it can lead to frustrated customers and a damaged brand image. Here are the top 5 mistakes businesses often make while outsourcing support, and how you can avoid them: ❌ 1. Choosing the Cheapest Vendor The...