Signs You’re Wasting Time and Money Without an Outsourced Sales Strategy In today’s hyper-competitive business world, every second counts – and every missed lead is a missed opportunity. Yet, many businesses continue to manage sales in-house without realizing just how much time, money, and efficiency they’re burning in the process. Let’s break it down. Common...
The BPO industry is entering a new talent era. As automation reshapes repetitive workflows, people remain at the center of customer experience-only the required skills are evolving. Here are the hiring trends every support-service leader should watch in 2025. 1. Hybrid Skill Sets Are the New Baseline Recruiters no longer screen only for voice-process experience....