In the fast-paced world of e-commerce, a smooth post-purchase experience is just as important as the initial sale. For growing brands, customer satisfaction hinges on timely order tracking, hassle-free returns, and clear communication. But managing these at scale? That’s where BPO (Business Process Outsourcing) steps in. 🚚 The Post-Purchase Challenge Online shoppers expect real-time updates,...
In 2025, customer expectations are sky-high, talent costs are rising, and businesses are under pressure to do more with less. If you’re planning to build an in-house call support team – pause for a second. Here’s why smart companies are rethinking the traditional model and leaning into outsourced support solutions that offer flexibility, quality, and...
In a world where customers expect instant answers and personalised engagement, how your business communicates can make or break trust. Whether it’s answering a query or following up on a lead – timing, tone, and consistency matter. That’s where BPO call support services like Makshi Infotech step in. But let’s start with this: What happens...