If you’ve heard the term “Business Process Management (BPM)” thrown around, you might have wondered: is this just a modern, sophisticated rebranding of traditional call center or customer service outsourcing? It’s a common and fair question. While both involve outsourcing business functions, equating a BPM company to a call center is like comparing a full-spectrum hospital...
How Makshi Infotech Helps Businesses Grow with BPO Solutions In today’s hyper-competitive economy, businesses are expected to be faster, smarter, and more efficient than ever before. At the same time, customers demand personalized experiences, quick resolutions, and seamless service. Balancing both can be challenging if a company is handling every task in-house. That’s where Makshi...