In the fast-paced world of e-commerce, a smooth post-purchase experience is just as important as the initial sale. For growing brands, customer satisfaction hinges on timely order tracking, hassle-free returns, and clear communication. But managing these at scale? That’s where BPO (Business Process Outsourcing) steps in. 🚚 The Post-Purchase Challenge Online shoppers expect real-time updates,...
The BPO industry thrives on scale, speed, and service—yet too often, the voices behind the headsets remain unheard. Especially when those voices belong to women. While women dominate frontline roles in customer support, their representation dwindles in leadership. The issue isn’t a lack of talent—it’s a lack of visibility, opportunity, and systemic change. The Reality: Overlooked Potential Women excel...