How Makshi Infotech Helps Businesses Grow with BPO Solutions In today’s hyper-competitive economy, businesses are expected to be faster, smarter, and more efficient than ever before. At the same time, customers demand personalized experiences, quick resolutions, and seamless service. Balancing both can be challenging if a company is handling every task in-house. That’s where Makshi...
In today’s competitive market, customer experience (CX) is critical for startup success. For Indian startups aiming to grow rapidly, omnichannel BPO strategies offer a cost-effective way to deliver consistent, multi-platform support—without building large internal teams. What Is Omnichannel BPO? Omnichannel BPO means outsourcing customer support across platforms like phone, email, WhatsApp, and social media, with...
Outsourcing isn’t just for large enterprises anymore. In 2025, startups and mid-sized businesses are embracing outsourced sales and support to scale quickly, reduce costs, and stay competitive. But how do you know if your business is ready? Here are 5 clear signs it might be time to bring in external experts: 1. Your In-House Team...