June 12, 2025
Balancing Short-Term Wins with Long-Term Strategy In today’s competitive business environment, leaders are constantly navigating a difficult duality—delivering short-term results while staying focused on long-term
June 11, 2025
Culture vs. Strategy – Which Wins in the Long Run? + By Ruchita Shah, Managing Director at Makshi Infotech Pvt. Ltd. The famous quote by
June 10, 2025
Top BPO Trends That Will Shape the Future of Customer Support The Business Process Outsourcing (BPO) industry is evolving rapidly-and with customer expectations changing faster
March 12, 2025
In today’s competitive market, small businesses often struggle to stand out against big brands with massive budgets and brand recognition. However, one area where small
February 27, 2025
Introduction Customer expectations are at an all-time high. Today, businesses must provide fast, efficient, and high-quality support to retain customers and stay ahead of the
February 22, 2025
In today’s fast-paced business world, customer experience is a key factor that can make or break a company. With growing customer expectations and increasing competition,
February 22, 2025
In the financial sector, customer engagement is a critical factor in building trust, increasing retention, and driving business growth. With rising competition and evolving customer
February 19, 2025
In today's fast-paced digital marketplace, e-commerce businesses face unprecedented challenges in managing their growing operations. Business Process Outsourcing (BPO) services have emerged as a game-changing