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How Female Leaders Are Shaping 2025
BPM

How Female Leaders Are Shaping 2025

Women Empowerment in Business: Leading the Future, Today In 2025, women empowerment in business is not just a movement-it’s a global shift in leadership, innovation,

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Building Strong Client Relationships in B2B
BPM

Building Strong Client Relationships in B2B

Beyond Metrics: How Leadership Can Build Meaningful Client Relationships in B2B Support Services In the B2B support services industry, metrics matter—response times, SLAs, CSAT, and

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Building a Culture of Continuous Process Improvement
BPM

Building a Culture of Continuous Process Improvement

In today’s fast-paced business environment, Continuous Process Improvement (CPI) is no longer optional—it's essential for long-term success. Forward-thinking business leaders are now embedding process excellence

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Outsourcing vs. In-House
BPM

Outsourcing vs. In-House

Outsourcing vs. In-House: What Smart Business Leaders Are Choosing in 2025Not long ago, outsourcing was seen as a cost-cutting tactic. Something businesses did to “get

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Customer Experience Is The New Marketing
BPM

Customer Experience Is The New Marketing

By Ruchita Shah, Managing Director at Makshi infotech Pvt. Ltd. Customer Experience Is the New Marketing Think about the last time you raved about a

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Confidence Over Perfection
BPM

Confidence Over Perfection

Confidence Over Perfection: The New Mantra for Women in Business In the fast-moving world of business, the quest for perfection often holds many women back.

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Balancing Short-Term Wins with Long-Term Strategy
BPM

Balancing Short-Term Wins with Long-Term Strategy

Balancing Short-Term Wins with Long-Term Strategy In today’s competitive business environment, leaders are constantly navigating a difficult duality—delivering short-term results while staying focused on long-term

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Culture vs. Strategy – Which Wins in the Long Run?
Business

Culture vs. Strategy – Which Wins in the Long Run?

Culture vs. Strategy – Which Wins in the Long Run? + By Ruchita Shah, Managing Director at Makshi Infotech Pvt. Ltd. The famous quote by

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