July 1, 2025
In today’s hyper-competitive financial landscape, Insurance companies and NBFCs (Non-Banking Financial Companies) are under constant pressure to improve customer engagement, drive renewals, and increase operational
June 30, 2025
The BPO industry thrives on scale, speed, and service—yet too often, the voices behind the headsets remain unheard. Especially when those voices belong to women. While women
June 28, 2025
In a world where customers expect instant answers and personalised engagement, how your business communicates can make or break trust. Whether it’s answering a query
June 27, 2025
In today’s fast-moving, donor-driven world, non-profits face a major operational challenge - how to expand fundraising efforts and build meaningful donor relationships with lean internal
June 26, 2025
In real estate, the sale is only the halfway point. Buyers still need updates on construction, help with endless paperwork, and reassurance when timelines slip.
June 25, 2025
The BPO industry is entering a new talent era. As automation reshapes repetitive workflows, people remain at the center of customer experience-only the required skills
June 24, 2025
Outsourcing customer support can be a smart move—saving costs, increasing efficiency, and offering 24/7 availability. But if done poorly, it can lead to frustrated customers
June 23, 2025
In a world that’s evolving faster than ever, the question isn’t whether your business will change - it’s how fast and how well you’ll adapt.