The real estate market is a rollercoaster. One quarter, you’re flooded with leads and struggling to keep up. The next, the market cools, and you’re left with a fixed payroll that strains your resources. This cycle makes scaling a high-risk gamble. What if you could align your operational costs directly with your revenue? The Flexible...
The affordability crisis in India’s metropolitan cities has reached a tipping point. With average property prices in Mumbai exceeding ₹1.5 crore and Bangalore seeing 30% appreciation in just three years, homeownership dreams are slipping away for many middle-class Indians. This market reality is creating an unexpected opportunity – Tier-2 cities are emerging as viable alternatives...
From Keys to Contracts: How BPOs are Streamlining Real Estate Back-Office Operations Running a real estate business involves much more than buying and selling properties. Behind the scenes, brokers and agents juggle countless administrative tasks—tenant onboarding, lease renewals, maintenance coordination, contract processing, and compliance checks. These responsibilities, while essential, often divert time and energy away...
Is Your BPO a Cost Center? Here’s How to Turn It Into a Growth Engine. For decades, the primary goal of Business Process Outsourcing (BPO) has been simple: reduce costs. But what if we told you that this perspective is limiting your company’s potential? At Makshi Infotech, we believe a modern BPO partnership shouldn’t just...
When evaluating a BPO partner, the focus is often on price per call, service level agreements (SLAs), and technology. But there’s a critical, often overlooked metric that can make or break your outsourcing success: agent attrition. High turnover isn’t just the BPO’s problem, it’s a direct threat to your brand reputation, customer satisfaction, and ultimately, your...
You outsourced customer service to save money and increase efficiency. But instead of praise, you’re seeing a slow trickle of negative reviews. Sales teams are complaining about leads feeling “unheard.” Something is off, but the reports from your BPO partner still look green. This isn’t just a minor hiccup; it’s a silent profit killer. Poor...
Introduction:You bought an apartment as an investment. The property value has gone up, and you feel like a savvy investor. But have you ever stopped to calculate the actual cash flowing into your pocket each month? Many Indian real estate investors are in for a rude awakening when they discover their “profitable” asset is actually...
Introduction Have you ever found yourself saying, “I’ll buy a property when the market crashes,” or “Let me wait for home loan interest rates to drop just a little more”? If so, you’re not alone. Many potential buyers and investors are paralyzed by the fear of buying at the wrong time. But what if this...
IntroductionIn the world of customer service, it’s easy to get lost in a sea of data.How many calls did we answer?How long were they?While volume and time are part of the picture, they don’t tell the whole story. True call Centre success isn’t about how quickly you can end a call; it’s about how effectively...
For years, the Indian real estate market was a wild west for homebuyers. Delays, false promises, and unclear titles were common nightmares. Then, in 2016, the government introduced a sheriff: The Real Estate (Regulation and Development) Act, or RERA. Touted as a revolutionary shield for homebuyers, it has indeed transformed the landscape. But is it a...