You outsourced customer service to save money and increase efficiency. But instead of praise, you’re seeing a slow trickle of negative reviews. Sales teams are complaining about leads feeling “unheard.” Something is off, but the reports from your BPO partner still look green. This isn’t just a minor hiccup; it’s a silent profit killer. Poor...
Introduction:You bought an apartment as an investment. The property value has gone up, and you feel like a savvy investor. But have you ever stopped to calculate the actual cash flowing into your pocket each month? Many Indian real estate investors are in for a rude awakening when they discover their “profitable” asset is actually...
Introduction Have you ever found yourself saying, “I’ll buy a property when the market crashes,” or “Let me wait for home loan interest rates to drop just a little more”? If so, you’re not alone. Many potential buyers and investors are paralyzed by the fear of buying at the wrong time. But what if this...
IntroductionIn the world of customer service, it’s easy to get lost in a sea of data.How many calls did we answer?How long were they?While volume and time are part of the picture, they don’t tell the whole story. True call Centre success isn’t about how quickly you can end a call; it’s about how effectively...
For years, the Indian real estate market was a wild west for homebuyers. Delays, false promises, and unclear titles were common nightmares. Then, in 2016, the government introduced a sheriff: The Real Estate (Regulation and Development) Act, or RERA. Touted as a revolutionary shield for homebuyers, it has indeed transformed the landscape. But is it a...
If you’ve heard the term “Business Process Management (BPM)” thrown around, you might have wondered: is this just a modern, sophisticated rebranding of traditional call center or customer service outsourcing? It’s a common and fair question. While both involve outsourcing business functions, equating a BPM company to a call center is like comparing a full-spectrum hospital...
What is the Best Way to Invest in Real Estate in India? A 2025 Guide IntroductionFor generations, investing in real estate has been synonymous with buying a physical plot or apartment. But in 2024, the landscape has dramatically evolved. The best way to invest in real estate isn’t a one-size-fits-all answer; it’s the way that...
Outbound Process for Various Companies: A Complete Guide The outbound process remains a cornerstone for businesses worldwide. In an era where digital inbound marketing is gaining attention, outbound strategies continue to deliver measurable results by helping companies proactively connect with prospects, customers, and partners. What is an Outbound Process? An outbound process is a structured...
When Is Real Estate a Good Investment? Real estate has stood the test of time as one of the most dependable ways to grow wealth. But here’s the truth: real estate is not always a good investment. It depends on when, where, and how you invest. So, how do you know when it’s the right...
What is Inbound Voice Process? The inbound voice process is a customer support function where the customer initiates the call to the business. These calls may relate to product inquiries, complaints, technical support, billing issues, or general assistance. Unlike outbound processes, where agents reach out to customers for sales or surveys, inbound voice processes are...